Shipping policy

Last updated: July 15, 2026

This Shipping Policy explains the delivery process for Qkbxj, including cut-off time, handling, transit estimates, shipping cost, and tracking support. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

Orders for Framed Prints and Canvas Wall Art are checked against the customer's checkout details before packaging and carrier handoff.

Artwork policy map: Review shipping cost and delivery scope first, then preparation time, tracking, carrier handling, and the written support route.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

The shipping address must be accurate and complete at checkout. Customers should include apartment, suite, postal code, region, and contact number where applicable so delivery can be arranged without avoidable delay.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days run Monday-Friday, not including public holidays or dates when carriers do not operate. If an order requires verification, the handling timeline may depend on the customer's response.

Before dispatch, each Qkbxj artwork is checked against a format manifest. The artwork identity, orientation, dimensions, panel quantity and sequence, frame or frameless state, glazing, backing, and fitted hanging pieces are confirmed first. Glazed frames receive separated face and corner protection; stretched canvases receive edge and corner guards without pressure on the printed surface; triptych panels are isolated and kept in left-centre-right order. The protected item is then held flat in a rigid outer system sized to limit flexing, abrasion, and panel-to-panel contact.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.

If delivery information looks unusual, delayed, lost, or damaged, customers should contact support with the order number, tracking details, and photos if available so we can review the matter. Contact support@qkbxj.shop for shipment support.

SHIPPING METHODS & COURIERS

Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.

We may send items from one order in separate parcels if it improves packaging, availability, or carrier routing. Customers are not charged extra standard shipping when we choose to split a shipment.

CONTACT

For shipping questions, contact Qkbxj support at support@qkbxj.shop or +1 (938) 723-0760. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).