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Qkbxj reviews wall-art returns by matching the delivered print or canvas set to its SKU, artwork layout, dimensions, surface, frame construction, panel sequence, and included rear fittings. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may open the protective wrapping for a careful indoor inspection on a clean, dry, padded surface. Every print, canvas panel, frame, glazing sheet, backing, fitted wire or hanger, spacing guide, and care card listed for the SKU must remain together. Wall-art support is matched to the listed visual and physical format: artwork composition, palette, orientation, panel quantity and order, print surface, glazing, frame or stretcher, edge finish, backing, and supplied hanging fittings are reviewed together.
Artwork policy map: Start with the request window, then follow the return route, condition standard, label cost, exchange options, restocking treatment, refund timing, and contact details.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@qkbxj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 4522 W Village Drive #1163, Tampa, FL 33624, United States.
Identify the SKU and exact concern: artwork composition, color order, panel count or sequence, print surface, glazing, frame profile, floating reveal, wrapped edge, stretcher, backing, D-ring, wire, sawtooth hanger, or transit damage. For visible damage, photograph the complete item and a close view on a clean neutral surface before installation; do not hang a cracked, distorted, or unstable frame merely to create evidence.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must not have been hung, drilled, nailed, taped, glued, marked, reframed, trimmed, stretched again, varnished, or exposed to moisture, smoke, cooking residue, direct spray, or abrasive cleaning. Paper, canvas, glazing, frames, corners, backing, edges, wires, and hangers must remain free from creases, dents, scratches, cracks, fingerprints embedded in surfaces, stretched fabric, chipped finish, and installation marks.
For an approved return, cover the artwork face with clean non-abrasive protection, replace corner and edge guards, isolate glazing from loose hardware, and keep multi-panel pieces separated in their documented sequence. Do not roll a stretched canvas, place tape on a frame or printed surface, or allow hanging fittings to press against another panel. Use a rigid outer carton suitable for the full artwork dimensions. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
EXCHANGES AND CANCELLATIONS
An exchange may be reviewed after the complete original artwork is approved. Orientation, aspect ratio, overall dimensions, panel spacing, surface, glazing, frame depth, net weight, fixing requirements, and price may differ between formats and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
CONTACT
For return and refund support, contact support@qkbxj.shop or +1 (938) 723-0760. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).